Shipping & Returns
How pickup, postage, delivery problems, returns and refunds are handled when you order from Barossa 3D Printing.
Pickup
Local pickup is free where it is offered at checkout. We will contact you or update your order when it is ready for collection. Please wait for the Ready for Pickup confirmation before collecting.
Postage rates
- Standard postage: $10 AUD.
- Express postage: $15 AUD.
- Free standard postage: available on eligible orders over $75 AUD.
If a live postage rate or a different delivery option is shown at checkout, the amount displayed and accepted at checkout applies to that order.
Processing and dispatch
Processing time depends on the products ordered. Ready-made stock may be dispatched sooner than made-to-order or personalised items. Where a product has an estimated dispatch time, that estimate should be used as the guide for that item.
Custom 3D printing jobs can vary substantially depending on model size, material, quantity and print time. Timing for custom work may be discussed as part of the quote.
Delivery and tracking
When tracking is available, we may send a Posted / Tracking email after dispatch. Carrier delivery times are estimates and can be affected by events outside our control.
Please check your delivery address carefully before completing checkout. If you notice an error, contact us as soon as possible. We cannot guarantee an address can be changed after an order has been dispatched.
Damaged, faulty or incorrect items
If an item arrives damaged, is faulty, is not what you ordered, or otherwise does not meet applicable consumer guarantees, contact us with your order details and a description of the problem. Photos can help us assess physical damage quickly.
Change of mind
We do not automatically offer refunds or exchanges simply because you change your mind. We may choose to help with an unused standard-stock item on a case-by-case basis, but this is separate from your rights where an item is faulty or does not meet a consumer guarantee.
Custom and personalised products
Custom-made and personalised items are produced specifically for the customer, so change-of-mind cancellations or returns may not be available once production has started. This does not remove any rights you may have if the product is faulty, materially different from what was agreed, or otherwise fails an applicable consumer guarantee.
How to contact us about an order
Please include your order number where possible.